At SmartX BD, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with us through corporate sales, purchase our products, or avail of our installation and project solutions. By interacting with SmartX BD, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal and business-related information to provide our products and services effectively. This includes:

  • Personal Information: Name, contact number, email address, delivery address, and payment details when you make online or direct purchases.
  • Corporate Sales Information: Business name, designation, official contact details, and project requirements during direct engagements with our sales team.
  • Technical Information: Data such as IP addresses, device details, browser type, and cookies when you visit our website.
  • Project-Related Information: Specific site details, installation requirements, and project scopes for solution proposals and project executions.

2. How We Use Your Information

The collected information is used for:

  • Processing online and corporate sales transactions.
  • Delivering purchased products and ensuring smooth installation services.
  • Preparing project solution proposals tailored to customer requirements.
  • Improving website functionality, e-commerce experience, and customer service.
  • Sending updates about new products, promotions, and offers.
  • Ensuring compliance with applicable laws and regulations.

3. Information Sharing

We respect your privacy and do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: With trusted partners for payment processing, shipping, or installation services.
  • Legal Compliance: When required by law or to protect our rights.
  • Project Execution: Sharing relevant information with subcontractors or partners involved in project installations.

4. Data Security

We take data security seriously and implement industry-standard measures to protect your information. These include:

  • Secure payment gateways for online transactions.
  • Encryption and access controls for sensitive project-related data.
  • Regular reviews of our data protection practices to prevent unauthorized access or breaches.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze website traffic, and optimize marketing efforts. You can adjust your browser settings to decline cookies; however, this may impact certain functionalities of our website.

6. Your Choices

  • You can update or correct your personal information by contacting us directly.
  • Opt-out of promotional emails.
  • Request deletion of your personal data unless it is required for legal or operational purposes.

7. Third-Party Links

Our website may contain links to third-party websites. SmartX BD is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing your information.

8. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations or legal requirements. We encourage you to review this page periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

SmartX BD
Address: Rasa Tower, 3rd Floor, 222 New Elephant Road, Dhaka-1205, Bangladesh
Email: query [at] smartxbd.com
Mobile & WhatsApp: +8801615566655